Which of the following feedback practices does your organization routinely carry out? Our board is open to seating others from the foreign fields where we operate precisely so we can have their experience and know better how to serve them. How has asking for feedback from the people you serve changed your relationship?įrom listening to their experiences we desire to implement best practices, improve our services, and keep them encouraged in their service. The people we serve, Our staff, Our board, Our funders, Our community partners, With whom is the organization sharing feedback? staff traveling to field outposts to encourage and support those we serve What significant change resulted from feedback? To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, How is your organization using feedback from the people you serve? How is your organization collecting feedback from the people you serve?įocus groups or interviews (by phone or in person), Case management notes, Constituent (client or resident, etc.) advisory committees, Suggestion box/email, phone calls, Senior leadership is in close and consistent communication with delegated authorities to provide any assistance needed and from our skilled capacities. Together we all serve various age groups, various religious groups and various genders in Asia, Central and South America, Europe and Eastern Europe. We serve 26 multi-ethnic, multi-racial individuals and 2 international organizations with administrative services and donor management. Who are the people you serve with your mission? We shared information about our current feedback practices.
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